"Consistently First in Customer Satisfaction"
Creating value for our customers and shareholders requires understanding customer needs and expectations. That is why we are committed to providing consistent quality products and services, as we believe:
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Quality creates value for our customers and shareholders.
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Quality is a key part of every job and business process at VISWAS.
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Quality is key to customer preference.
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Quality is key to competitiveness.
Teamwork and clear focus coupled with measurement of results provides a culture
for continuous improvement at VISWAS. It is our mission to be: 'Consistently First in Customer Satisfaction'.
Customer Feedback
We follow up customer satisfaction both by measuring our performance against key
indicators and evaluating customer feedback. Recognizing the importance of consistently good service, we have implemented a standardized way to represent
this performance data. This will not only enable us to gauge our performance comparatively but also by consolidating Group wide data, we will be able to
tell our customers how we are performing for them across the country.
We measure four key metrics; on time, in full, number of invoice errors and finally complaints relating to quality and service. These measures allow us to
identify and target areas requiring improvement, rectify them and build more robust processes.
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Handling, Storage and Delivery of Goods.
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HACCP (Hazard Analysis and Critical Control Point).
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Calibration & Testing.
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Security.
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Traceability & Crisis Management.
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Every VISWAS location must conform to these standards at all times.
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To confirm that all locations provide safe products, every location must be audited annually by a third-party auditing company.
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These audits must be based upon the ISO:9001 quality standards.
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The audits cover a supplier's practices in the areas of quality-related management responsibility, production controls, quality management and regulatory systems.
